Case Study: Easy Ice improves service excellence and reduces onboarding time with Bloomfire

How Bloomfire Helped Easy Ice Create Competitive Advantage and Improve Their Service Offering

Easy Ice, a commercial ice machine provider for restaurants and hotels, needed a faster way for its 450 technicians to access accurate technical information in real time. With a nationwide service model and high technician turnover, Easy Ice turned to Bloomfire to help improve diagnostics, onboarding, and customer service.

Bloomfire enabled Easy Ice to house, organize, and instantly deliver technical content to its teams, helping technicians fix issues more quickly and ramp up faster. The results included improved customer service, instant access to technical content, and a 25% reduction in onboarding time, while also giving Easy Ice a stronger competitive edge.

Easy Ice

Ryan Kelly

Chief Executive Officer