Case Study: Alphabroder improves average handle times with Bloomfire

How Bloomfire Helped Alphabroder Improve Their Average Handle Times

Alphabroder, a major U.S. supplier of promotional apparel and accessories, faced challenges after moving to remote work: employees struggled to find accurate answers quickly, and information was spread across multiple platforms. To improve internal knowledge access and customer support, Alphabroder worked with Bloomfire and used its AI capabilities, including Enterprise Search.

Bloomfire helped Alphabroder unify scattered data into a single knowledge system and speed up answer retrieval. As a result, Alphabroder increased engagement rate to 88% and improved average handle times by 18%, creating a better experience for both employees and customers.

Alphabroder

Chris Tran

Customer Experience Manager