Case Study: Dime Community Bank achieves improved knowledge management and security with Bloomfire

Enhancing Knowledge Management and Security at Dime Community Bank with Bloomfire

Dime Community Bank, a New York-based bank with more than 900 employees, needed a better way to manage and access policies and procedures after a 2021 merger left information scattered across outdated systems. The bank also had to meet strict security and regulatory requirements, and turned to Bloomfire for a centralized knowledge management and security solution.

Bloomfire implemented a secure, searchable platform with AI indexing, SCIM integration, customizable groups, and hands-on training and support. In the first 90 days, Dime Community Bank logged over 12,000 views and 1,200 contributions, and the improved efficiency generated an estimated $250,000 in annual cost savings; the bank later migrated its intranet to Bloomfire as well.

Dime Community Bank

Sabrina Aucello

FVP, Director of Training