Case Study: Dun & Bradstreet reduces internal communication gaps and cuts internal emails by one-third with Bloomfire

Dun & Bradstreet Reduces Internal Communication Gaps with Bloomfire

Dun & Bradstreet, the global leader in commercial data and analytics, faced internal communication gaps in 2014 that left teams searching multiple repositories, sending repetitive emails, and struggling to share centralized information about their D&B Direct API. The company needed a simple, searchable way for technical sales, product management, documentation, and support teams to find and share knowledge quickly.

They implemented Bloomfire’s knowledge-sharing platform, launching a community in days that supported multiple content types and an intuitive Q&A engine. Adoption cut internal emails by about one third, sped up answers to technical questions, broadened platform use across teams, and helped sales close deals faster by making expertise and information readily accessible.

Dun & Bradstreet

Dan Zadik

Solution Architect