Case Study: Dime Community Bank achieves streamlined knowledge sharing and empowered decision-making with Bloomfire

Dime Equips Employees with the Knowledge They Need to Make Informed Decisions

Dime Community Bank, a 100+-year-old financial institution with 60 New York locations and over 800 employees, struggled to surface its institutional knowledge from a slow, cumbersome legacy system—an issue worsened by a recent merger that left much content outdated. VP of Training Sabrina Aucello and Training Specialist Lauren Adamo were tasked with overhauling the knowledge base and decided to replace the legacy tool rather than try to force it to work.

They implemented Bloomfire for its powerful search, AI-driven indexing and easy rollout, and worked with Bloomfire’s team to clean up and migrate content. Within 90 days the new community recorded over 12,000 views on 1,200 contributions, including C‑suite participation; employee feedback cited improved efficiency and usability, and the addition of SCIM automated user provisioning—resulting in faster access to reliable information and stronger internal communications.

Dime

Sabrina Aucello

VP, Director of Training