Case Study: AGIA achieves faster onboarding and stronger customer trust with Bloomfire

AGIA cuts onboarding time by 15% with Bloomfire

AGIA, a third-party insurance marketing and administration company, faced a significant challenge in keeping its customer-facing associates updated with the latest policies and procedures. Their previous system, SharePoint, was difficult to navigate and led to associates using outdated information, which incurred costs and negatively impacted the customer experience. To solve this, AGIA turned to Bloomfire for a new knowledge management solution.

AGIA implemented Bloomfire, naming their instance KATE, to centralize company knowledge. The solution featured intuitive search, customizable communities, and engagement tools like quizzes. This resulted in a 15% decrease in new hire onboarding time and a 50% reduction in calls placed on hold. Within two months, Bloomfire also helped achieve a 15% improvement in talk time on customer service calls, strengthening customer trust through faster and more confident service.

AGIA