Case Study: Zendesk Cuts Financial Close Effort with BlackLine

Zendesk cuts monthly close effort with BlackLine as paid customer accounts reach 94,000

Zendesk, a software company based in San Francisco, faced accounting challenges due to its rapid growth after going public. Its accounting group was relying on manual processes for account reconciliation and transaction matching during the monthly close. To address this, Zendesk brought in BlackLine to automate these key financial processes.

By implementing BlackLine's solutions, including its Transaction Matching product, Zendesk automated its account reconciliation and task management. This integration saved significant time and effort during the monthly close, cut down on manual work, and ensured up-to-the-minute data accuracy. BlackLine's system seamlessly integrated with Zendesk's other applications, facilitating trust and operational simplicity for its accounting group.

Zendesk