Case Study: Western Union achieves 99.8% compliance and streamlined reconciliations with BlackLine

Improving Workflow, Eliminating Printing, and Reaching 99.8% Compliance

Western Union, a 160‑year‑old global payments company with 500,000 agent locations and thousands of employees, faced a highly manual, paper‑driven reconciliation process that consumed at least 10 processing days per month. Reconciliations were managed only in dollars, reporting and oversight relied on emails and scanned 370‑page packs, and employees lacked workflow, automation and usability—prompting a search for a better solution.

After evaluating vendors, Western Union implemented BlackLine’s Account Reconciliations, Task Management and Transaction Matching across the finance organization. The rollout centralized reconciliations, eliminated duplicate data entry and printing, enabled multicurrency reconciliations and real‑time access to records, and boosted efficiency and productivity. The result: 99.8% compliance across 15,000 monthly reconciliations, reduced costs and faster, more secure audit‑ready processes.

Western Union

Shay Carroll

Accounting Director GSAS