Case Study: Volkskreditbank AG achieves 90% greater efficiency in credit deferrals with Bizagi

Volkskreditbank AG speeds credit deferrals 10x with Bizagi

Volkskreditbank AG, an Austrian bank, faced a monumental challenge when the COVID-19 pandemic caused a 100x surge in credit deferral requests, overwhelming its manual and time-consuming process. To manage this spike without expanding its workforce, the bank partnered with vendor Bizagi to implement an automation solution leveraging Bizagi's platform and its UiPath integration capabilities.

Bizagi designed and implemented a new automated process for Volkskreditbank AG in just three weeks. The solution streamlined the workflow and automated key manual steps, resulting in a 90% increase in efficiency. The time to process a deferral request was reduced from nearly an hour to just five minutes, allowing the bank to handle the enormous volume of requests with its existing staff and achieve significant cost savings.

Volkskreditbank AG