Case Study: Universal Group doubles car claims productivity with Bizagi

Universal Group doubles claims productivity and boosts revenue 45% with Bizagi

Universal Group, a leading insurer in the Dominican Republic, faced a challenge with its increasingly complex vehicle insurance claims process. Disparate systems created a lack of transparency and delayed repairs for customers. To address this, they partnered with vendor Bizagi to implement a digital process automation solution.

Using Bizagi, Universal Group integrated its systems to gain complete visibility and control over the end-to-end claims process. This solution allowed them to double their workload while only hiring one additional employee, which contributed to a 45% increase in revenue. The project also resulted in faster vehicle repair deliveries, a 30% reduction in part returns, and greater satisfaction for both employees and customers.

Universal Group