Case Study: Travelport achieves 75% faster API enablement and x10 faster customer onboarding with Bizagi

Travelport reduces API enablement time by 75% to onboard new customers x10 faster

Travelport, a transport and logistics company in the USA, needed a way to speed up customer API onboarding and modernize processes that were delayed by a 30-year-old legacy mainframe. With Bizagi, Travelport set out to reduce lost opportunities, improve agility, and better connect contracting to billing while integrating with SAP S/4HANA.

Bizagi helped Travelport automate its complex API request process and build custom SAP integrations using a low-code approach. As a result, API enablement time dropped by 75%, customer onboarding became 10x faster, and onboarding moved from 30 days to just 3 days. Travelport also achieved positive ROI within 2 months, processed more than 300 contracts in the first year, and completed 22 custom SAP integrations.

Travelport

Tom Griffey

System Engineer