Case Study: Travelport achieves 3x faster customer request completion with Bizagi

Travelport cuts enablement time by 75% with Bizagi

Travelport, a UK-based travel commerce platform, faced severe delays and lost revenue due to an inefficient computer interface process for enabling customer APIs. To meet customer requests more quickly and accelerate development cycles, they turned to Bizagi for a low-code process automation solution.

By implementing Bizagi, Travelport created an agile working environment that dramatically improved efficiency. The solution resulted in a 75% reduction in average enablement time and a tripling of the customer request completion rate, achieving a positive return on investment in just two months. Bizagi enabled the processing of over 300 contracts in the first year and received excellent feedback from users for its ease of use.

Travelport