Case Study: Travelport achieves 3x faster customer request completion and positive ROI in 2 months with Bizagi

Travelport accelerates delivery time to triple customer request completion rate, achieving positive ROI in just 2 months

Travelport, a UK-based logistics and professional services company, faced severe delays with its legacy customer interface that caused lost business opportunities and revenue. The company needed to enable customer APIs, accelerate development cycles, and create an agile working environment to meet customer requests more quickly.

By implementing Bizagi’s low-code platform for API enablement, Travelport created an agile environment that tripled request completion rates and reduced average enablement time by 75%. Results included +74% of requests processed in one day (up from 23%), positive ROI within two months, and strong user feedback on ease of use—positioning the company to expand Bizagi across additional projects.

Travelport

Alan Zimmerman

Senior Business Process Architect