Case Study: Swisslog Healthcare achieves 50% faster quotation lead time with Bizagi

Swisslog Healthcare cuts quotation lead time by 50% with Bizagi

Swisslog Healthcare, a healthcare logistics provider, faced challenges due to fragmented processes and IT systems from growth through acquisitions. This forced sales representatives to navigate multiple applications, leading to an average 42-day lead time for customer quotations and a high risk of manual data entry errors. To address this, they partnered with vendor Bizagi to automate their sales team operations.

With the Bizagi platform, Swisslog Healthcare integrated its systems, including SAP, Salesforce, and Navision CRM, and established an Inside Sales team. This Bizagi solution automated routine tasks and created a standardized, centralized sales process. The results included a 50% faster quotation lead time and a 30% time saving on data entry, allowing the team to focus more on customers and deals.

Swisslog Healthcare