Case Study: Swisslog Healthcare achieves 50% faster quotation lead time with Bizagi Sales Automation

Swisslog Healthcare automates sales team operations for 50% faster quotation lead time

Swisslog Healthcare, a provider of hospital material transport and supply chain solutions, faced fragmented processes and IT after growth through acquisitions. Sales reps were spending about 60% of their time on non-value tasks while navigating multiple systems, which led to errors and an average quotation lead time of 42 days.

Working with implementation partner Nimble Institute and using Bizagi low‑code process automation, Swisslog created an Inside Sales team, centralized calculation models and integrated SAP, Salesforce and Navision. This single‑platform approach saved 30% of data entry time, reduced errors and handovers, and cut quotation lead time by 50%, with real‑time KPIs and standardized processes rolled out across EMEA.

Swisslog Healthcare