Case Study: UK‑Based Specialty Insurance Provider achieves 200% peer‑review quality improvement and automated audit trail with Bizagi

Speciality insurer automates peer review process to see 200% quality improvement and automated audit trail

A UK‑based underwriter of specialty insurance faced a stalled peer‑review process running on a nearly 20‑year‑old system that had created a backlog of over 500 pending reviews, heavy reliance on email and large Excel files, and limited visibility for underwriters.

In four months the insurer rebuilt and centralized the peer‑review workflow, creating an automated audit trail compliant with Lloyd’s Underwriting Minimum Standards and consolidating historic review data. The new solution delivered a 200% improvement in process quality, reduced processing time by 25%, cleared roughly 300 backlog items (bringing pending reviews below 200), and removed manual email/Excel bottlenecks.