Case Study: SCOR achieves 80% admin efficiency and full UK claims digitization in 6 weeks with Bizagi

SCOR transforms UK claims process end-to-end in just 6 weeks with automation increasing admin efficiency by 80%

SCOR, a global reinsurance company with a Life Operations division spanning nine macro-markets, faced a sudden challenge when the COVID-19 pandemic forced its UK claims team to work remotely. A previously manual, paper-based claims assessment process was no longer viable—creating inefficiencies, security and reporting issues—and needed rapid digitization to maintain service and compliance.

Working with Bizagi, SCOR completed a fully remote, agile redesign and deployment of the claims process in six weeks, delivering a GDPR-compliant, automated workflow and user interface. The rollout produced an 80% increase in administrative efficiency within three months, enabled continuous improvement through data and reporting, and is now being extended to nine global macro-markets.

SCOR

Mata Veleta

Head of Operational Agility