Case Study: Prestigious Group of Hotels and Casinos achieves automated, compliant credit approvals and real-time visibility with Bizagi

Renowned casino chain digitized manual activities of the credit approval for patrons to ensure that loans administered met regulatory guidelines

Prestigious Group of Hotels and Casinos, a 5-star Singapore-based hotel and casino chain, offered short-term loans to patrons on the casino floor but relied on multiple external systems and manual handoffs. The high volume of transactions and lack of end-to-end tracking made it difficult to ensure regulatory compliance and perform timely security audits.

Bizagi and partner Nividous automated the entire credit-approval workflow, providing real-time integration between systems, single-click reporting and embedded security-audit checks. The solution improved process quality and visibility, ensured due diligence before approvals, eliminated manual errors and information leakage, and delivered faster turnaround with accurate, real-time credit status and utilization.

Prestigious Group