Case Study: OCS Group achieves 93% reduction in time to create new employee ID with Bizagi

OCS Group optimizes onboarding of 700 employees a month for increased business efficiency

OCS Group, a global facilities management company with 85,000 employees (18,000 in the UK), faced high turnover and heavy seasonal hiring—about 700 new starters and leavers per month in the UK. Their manual HR onboarding and ID-creation processes were slow and error-prone, taking an average of two weeks to generate a new employee ID and delaying pay for new hires.

An in‑house Bizagi team implemented Bizagi Automation Services to digitize onboarding with a single, five‑minute new‑starter form and automated data upload. The change cut ID‑creation time from two weeks to 24 hours (a 93% reduction), removed multiple data‑entry points, improved accuracy, enabled immediate pay for staff, and provided workflow visibility to identify and address bottlenecks.

OCS Group

Darran King

Head of Solutions Architecture