Case Study: Multinational Aerospace and Defense Company achieves 720x faster spare parts ordering (300 parts validated in 5 minutes) with Bizagi

Multinational Aerospace and Defense company makes parts order process 720x faster with 300 parts automatically validated in 5 minutes

A multinational aerospace and defense manufacturer in the UK was struggling with manual, time-consuming spares ordering and a complex legacy application landscape. Their pilot spares order process took around four hours to check 20 parts, required manual entry across three systems, and hindered auditability and operational agility across procurement, finance, manufacturing and logistics.

Using Bizagi to automate the spares order process and integrate legacy apps with the ERP across 150+ interfaces, the company created a single system of record and eliminated many manual tasks. The result: the spares order process is 720x faster (300 parts automatically validated in 5 minutes), overall manual effort fell 2.5x, duplicate case types were cut by 50%, and the platform now handles 220,000 cases a week—improving compliance, decision-making and cost efficiency.