Case Study: Motrac Linde achieves faster, more efficient customer service with Bizagi

Motrac Linde - Customer Case Study

Motrac Linde, a leading provider of internal logistics solutions, wanted to improve customer service by replacing a slow IVR-based process and fragmented data spread across multiple systems. Using Bizagi and a service portal developed by technology partner Nimble, the company aimed to speed up service requests, reduce manual work, and give customers better visibility into trucks, contracts, warranties, and SLAs.

Bizagi acted as the integration hub connecting Motrac Linde’s existing systems, including Microsoft Axapta and Salesforce, so data could flow automatically into the portal. The solution let customers view and update contracts, track trucks, check key details, and create service notifications with one click. As a result, Motrac Linde saved €50k per year, reduced service department time by 2–4 hours per day, and achieved 100% data visibility with a complete audit trail.

Motrac Linde