Case Study: ManpowerGroup achieves 90% reduction in administrative work and 95% faster SLA completion with Bizagi

ManpowerGroup Transforms Operations Using Digital Process Automation

ManpowerGroup Portugal, part of the global staffing leader that places hundreds of thousands of people each day, faced rapid growth through acquisitions that left it with siloed teams, undocumented processes and a patchwork IT landscape. The challenge was to unify systems, document and automate workflows, increase productivity and cut SLA times while enabling continued business growth.

Working with Bizagi and partner WeMake, the company deployed a model‑driven DPA platform using an agile Plan‑Do‑Act‑Check approach, starting with credit‑release automation and then scaling BPMN across the organization. The change automated 83% of credit decisions, reduced email/Excel administration by 90%, cut SLA completion from 48 to 2 hours, shortened contract production by 87.5% and reduced onboarding time by 20%, with millions of tasks now managed through the platform.

ManpowerGroup

Rui Dinis

Director of Finance & Administration