Case Study: ManpowerGroup Portugal cuts average SLA completion time by 95% with Bizagi

ManpowerGroup Portugal transforms patchwork IT systems to cuts average SLA completion time by 95%

ManpowerGroup Portugal, a major staffing firm that rapidly expanded through acquisitions, struggled with undocumented processes, siloed teams and a patchwork IT landscape that forced many tasks to be done manually and slowed SLA delivery. The company needed to unify systems, document workflows and reduce administrative overhead to support growth and faster, data-driven decisions.

Working with Bizagi and partner WeMake, they rolled out the Bizagi Platform using an iterative "Plan. Do. Act. Check." approach, automating core processes (starting with credit release) and integrating CRM/ERP workflows. The transformation cut average SLA time from 48 to 2 hours (95%), reduced contract production from 4 days to ½ day (~88%), automated 83% of credit releases, cut email/Excel work by 90%, reduced onboarding time by 20%, and processed over 3.5 million tasks.

ManpowerGroup

Rui Dinis

Director of Finance & Administration