Case Study: Local Health Trust achieves 70% reduction in smart card registration time for 6,000 staff with Bizagi

Local health trust reduces smart card registration time by 70% for 6,000 staff using digital process automation

A UK Local Health Trust supporting 6,000 staff faced slow, paper-based smart card registration and fragmented access to highly secure clinical records. Rapid staff turnover and a dispersed workforce made resource planning and strategic decision-making difficult, with new smart cards taking up to six weeks to process.

Using Bizagi’s digital process automation, the trust mapped, tested and implemented an automated workflow in under four weeks. Smart card processing time fell by 70% to just 13 days, all new starters received timely access to accurate patient information, errors and back-office workload were reduced, and integrated reporting improved resource allocation and stakeholder satisfaction.