Case Study: Lipigas achieves 83% reduction in discount approval cycle with Bizagi

Lipigas cut its discount approval cycle by 80% with Bizagi

Lipigas, Chile’s leading LPG provider, faced slow, informal discount-request handling that relied on emails and manual uploads to SAP, causing poor traceability, delayed approvals and errors. The company needed an agile BPM solution that could integrate tightly with its SAP ERP to improve control, responsiveness and reporting.

Using Bizagi BPMS, Lipigas replaced email workflows with a web form and automated approval flow that pulls sales data from SAP, coordinates multi-department authorizations, and automatically uploads approved discounts back to SAP. Implemented in just five weeks, the solution cut approval cycle time by 83%, eliminated manual tasks and errors, centralized data for faster decisions, boosted productivity and enabled real-time KPIs that support ongoing process improvement.

Lipigas