Case Study: Leading Petroleum Gas Distributor achieves 83% reduction in discount approval cycle time with Bizagi

Leading Gas Distributer reduces discount approval times by over 80% to drive efficiency in supply chain

A leading LPG distributor in Chile (with presence in Peru and Colombia) was hampered by an informal, email‑based discount request process that relied on manual data entry to and from SAP. Lack of standard forms, poor traceability and delayed or missing approvals made it hard to evaluate discount requests and caused operational inefficiencies.

The company deployed Bizagi’s BPM platform integrated tightly with SAP (delivered in five weeks with partner BackSpace), using web and mobile forms to trigger an automated approval workflow that writes approvals back to SAP. The solution cut approval cycle time by 83%, centralized data for faster decisions, eliminated manual tasks and errors, improved traceability and time‑to‑market, and increased distributor and employee satisfaction.