Case Study: Leading Document Services Provider achieves 60% improvement in order handling time with Bizagi

Leading document services provider streamlines order management to see 60% improvement in average handling time

A leading document services provider in Hong Kong was struggling with large order volumes processed across disparate legacy systems that required heavy manual effort. The company needed automated approval workflows, better visibility to identify unprocessed orders, and a way to reduce data inconsistencies and labor‑intensive reporting around order processing and warranty renewals.

Bizagi, together with partner Nividous, delivered an enterprise‑wide order management solution in 32 weeks that automated purchase and sales orders, vendor payments, pre‑ordering, delivery and warranty renewals (with auto‑reminders) while integrating discrete systems. The implementation produced end‑to‑end visibility, improved data accuracy and simplified CRM-to-order processes, cutting average order handling time by up to 60%.