Case Study: Luminor Bank automates loan decisions and cuts advisor workload with Bizagi

Largest bank in the Baltic States transforms private lending process with automation and system integration

Luminor Bank, the largest bank in the Baltic States, wanted to optimize its private lending process to save money and improve customer experience. The bank needed to integrate internal and external systems, request less information from customers, and replace spreadsheet-based workflows with a centralized platform for lending decisions. Bizagi was selected to support this transformation.

Bizagi implemented a centralized platform that stores lending information, integrates data sources, and automatically creates sales opportunities in the CRM. The solution also provides advisors with a full view of income and liabilities and automatically rejects 40% of loan applications that do not meet predefined criteria, reducing workload and enabling faster lending decisions.

Luminor Bank

Vaiva Laucyte

Team Lead for Business Process Automation