Case Study: Kyocera achieves 85% reduction in pricing approval time with Bizagi

Kyocera reduces process time of pricing approval by 85% to win more business and empower employees

Kyocera, the Japanese multinational printer and copier manufacturer, needed to optimize its Special Pricing Approval (SPA) process for large accounts. The Excel- and email-based workflow averaged 10 days, gave senior approvers no single clear view of required information, breached SLAs and risked losing deals due to slow decisions.

By digitizing the SPA with Bizagi and integrating approvals with SAP, Kyocera replaced spreadsheets and manual routing with an automated workflow implemented in about five months. The change cut approval time by 85% (from 10 days to 1.5 days), saved roughly 20 minutes per approval, freed employee time, sped deal activation and improved competitiveness—helping the company respond faster to customers and win more business.

Kyocera

Kyohei Shimada

Manager, Digital BPM