Case Study: US State's Workers' Compensation Group achieves digitized claims, faster settlements and major time savings with Bizagi

Government workers’ compensation group digitized paper-based process to save time and improve the customer experience

A U.S. state workers’ compensation agency supporting 23,000 employers faced an 80-year-old, paper-based claims process that handled about 100,000 injury reports a year. Reliant on multiple paper forms and manual scheduling workflows that once required six people eight weeks to prepare 20 days of hearings, the agency needed to reduce paperwork, integrate legacy mainframes with web apps, and speed settlements so injured people could return to work faster.

Using Bizagi’s low-code platform, the team consolidated four paper forms into a single digital process, automated hearing scheduling (cutting weeks of admin to minutes), and eliminated printing and postal costs. The new system integrates with legacy systems, lets staff respond quickly to regulatory changes without heavy coding, enables historical data analysis and trend tracking, and has helped the agency accelerate settlements and improve the customer experience.