Case Study: FinTrU achieves 60% greater KYC efficiency with Bizagi

FinTrU transforms KYC process with automation and AI integration

FinTrU, a global leader in client lifecycle management for banks and wealth managers, needed to improve its KYC process by extracting and analyzing data from large, unstructured documents more efficiently while keeping pace with compliance and perpetual KYC requirements. To address the manual effort and risk in document processing, FinTrU used Bizagi workflows alongside OCR and AI in its TrU Label solution.

Bizagi orchestrated queues, human review, quality control, and final client-pack assembly, enabling a maker-checker model where AI handled initial extraction and staff validated the results. The outcome was a 60% increase in document annotation efficiency, faster client outreach, lower risk and costs, and the ability for FinTrU to scale without linear headcount growth.

FinTrU

Steven Hewlett-Light

Head of Product