Case Study: Airfrance achieves 50% faster IT environment provisioning with Bizagi

European airline cut the delivery time for critical IT environment provisionion by 50%

A major European airline faced slow, error-prone IT environment provisioning and poor global visibility across complex architectures that support about 600 software builds per year. Disparate business applications and manual processes created bottlenecks, data quality issues, and limited control over project status and changes, so the airline aimed to speed delivery, improve compliance, and centralize status information.

The airline implemented an end-to-end BPM platform that unified seven processes into a single user-friendly portal, added case management and standardized naming, and used an iterative “start small, think big, scale fast” rollout (first process and training in 12 weeks; subsequent releases in 2 weeks). The result: provisioning cycle time cut by 50%, 100% naming compliance, seamless integration with existing systems, instant real-time self-service status updates, and faster, more flexible process management.

Airfrance

Sebastien Doido

Technical Leader