Case Study: European Airline achieves 50% faster critical IT provisioning with Bizagi

European airline cut the delivery time for critical IT environment provisioning by 50%

A major European airline in France needed to eliminate bottlenecks and improve data quality across complex IT architectures where disparate business applications and manual processes slowed delivery and increased errors. The challenge was to speed up provisioning, gain global control of project status and changes, and enforce standards across many technical products.

Using Bizagi’s “start small, think big, scale fast” approach the airline implemented a centralized, user-friendly case-management portal that automated provisioning, standardized naming conventions and integrated with existing systems. The initiative cut critical IT provisioning time by 50%, achieved 100% naming compliance, delivered the first process and training in 12 weeks, provided real-time self-service status, and enabled rapid iterative rollouts.