Case Study: Eidsiva Bredbånd saves 3 man-years and automates 8 processes with Bizagi

Eidsiva Bredband saved three man-years' worth of work by automating core processes with Bizagi

Eidsiva bredbånd, a Norwegian broadband provider, faced rapid growth and a fragmented systems landscape that left many tasks manual, error-prone and inconsistent—especially customer communications. The company needed to integrate internal and external systems, automate core processes, and improve governance and the customer experience.

Using Bizagi to connect systems and enforce routines, Eidsiva automated eight core processes (with three more underway), enabled online broadband activation and automated SMS customer alerts, and eliminated numerous manual tasks. The initiative saved an estimated three man‑years of work, increased traceability, reduced errors, and ensured employees follow standard processes, improving overall customer experience.

Eidsiva Bredbånd

Silja Hjelmstadstuen

Head of Process