Case Study: Deutsche Post DHL Group achieves 95% Duty VAT Billing automation and end-to-end orchestration for 280,000 users with Bizagi

Deutsche Post DHL Group deploys Bizagi globally for 280,000 users to drive automation orchestration from end-to-end

Deutsche Post DHL Group, the global logistics provider, faced the challenge of orchestrating a complex technology stack (SAP/Oracle/SharePoint, RPA, OCR, etc.) and automating high‑volume, manual processes such as Duty VAT Billing and Vendor Master Data Management. The company needed an end‑to‑end solution to eliminate repetitive tasks, ensure compliance in vendor creation and billing, and improve user experience for employees and external vendors.

DPDHL deployed Bizagi as the orchestration layer, integrating UiPath RPA, ABBYY OCR, Oracle and Azure AD and building a Vendor MDM portal with Bizagi Sites. The outcome: 24 processes automated in 17 languages, a 95% automation rate for Duty VAT Billing, over 2 million end‑to‑end cases processed per year, 280,000 users supported via the procurement portal, RPA bots handling 50,000+ invoices daily, and faster, more compliant vendor onboarding with reduced manual effort.

Deutsche Post DHL Group

Timo Nef

Team Lead Automation Designers & Architects