Case Study: Coronation Fund Managers achieves 100% of 30-day invoicing SLAs with Bizagi

Coronation Fund Managers revolutionizes operational processes to deliver client-centric excellence

Coronation Fund Managers, a South Africa–based global asset manager, needed to preserve client service and regulatory compliance as operations grew more complex. Manual, fragmented workflows across client onboarding, personal trading approvals, research invoicing and instrument setup were creating delays, compliance risk and threatened their 30‑day invoicing SLA.

Coronation implemented Bizagi as a single BPM platform to map, standardize, integrate and automate end‑to‑end processes. The solution cut manual work and errors, provided real‑time visibility and enforced AML/KYC rules, scaled without adding headcount and delivered measurable ROI — including meeting 100% of 30‑day invoicing SLAs and faster turnaround times.

Coronation Fund Managers

Sameer Adams

Head of Development