Case Study: Callcredit achieves dispute management automation in 16 weeks and improved performance with Bizagi

Callcredit automated its dispute management process in just 16 weeks

Callcredit, one of the UK’s largest credit reference agencies, faced a complex, tightly regulated dispute-handling challenge: many actors were involved, and every case had to be followed up within strict timeframes and procedures to meet regulatory and customer expectations.

Using Bizagi BPM, Callcredit implemented a complete end-to-end finance workflow automation that streamlines disputes from initial raise through investigation, resolution and response. The solution was delivered in just 16 weeks, improving operational performance, regulatory compliance and the overall customer experience.

Callcredit