Case Study: BNP Paribas Cardif (Japan) achieves dramatically faster, compliant claims processing with Bizagi

BNP Paribas Cardif Japan transforms their B2B insurance claims process to ensure compliance and delight customers

BNP Paribas Cardif Japan, the mortgage-insurance arm of the global BNP Paribas group, faced a slow, manual claims process that threatened compliance and customer experience. Claims handling required extensive data entry across hundreds of fields, routine Excel calculations and email work, and process changes took two to four weeks—hindering speed to market and timely payouts.

Cardif implemented Bizagi’s workflow automation (Modeler and Studio) to map and automate validation, assessment and approval, reducing developer release time from weeks to about 10 minutes. The solution cut turnaround times, freed 15 employees for other roles, saved remaining claims staff roughly two hours per day, improved data quality and helped the business meet regulatory deadlines while creating a scalable platform for wider use.

BNP Paribas Cardif

Colm Kennelly

Chief Information Officer