Case Study: Romanian Branch of International Bank achieves GDPR compliance and real-time visibility with Bizagi

Bank delivers GDPR compliance to improve efficiency and deliver real-time visibility

The Romanian branch of an international bank, serving about one million customers, faced multiple siloed systems and an urgent need to achieve GDPR compliance. They needed to integrate eight core systems (including online and mobile banking), create a single source of truth for customer consent, and eliminate time-consuming manual queries and Excel uploads.

The bank deployed Bizagi as a central consent repository and integration layer, delivering a fully compliant GDPR solution in five months. The implementation connected all data systems, automated manual uploads and queries (saving the equivalent of three full-time employees), delivered real-time visibility across customer data, and opened the door to further automation across the business.