Case Study: Banco Popular achieves rapid process automation and transparency for 400 users in 6 weeks with Bizagi

Banco Popular develops rapid process automation to bring transparency to 400 users in just 6 weeks

Banco Popular in Spain faced an urgent challenge after the economic downturn: how to dispose of a €12bn portfolio of toxic real estate assets quickly, legally and fairly for homeowners. To standardize and accelerate these high‑risk transactions, the bank partnered with Bizagi and EY to automate end‑to‑end property workflows across its branch network.

Bizagi delivered the first two core processes (Buy and Approve) in six weeks and the full suite (including Sell and judicial proceedings) within 24 weeks, working with minimal staff and embedded due diligence from EY. The automation rolled out to 400 users—one in every branch—streamlined complex multi‑party subprocesses, enforced supplier KPIs and significantly sped up asset disposal while preserving compliance and knowledge transfer.

Banco Popular

Alberto Serfaty

Senior Manager, Performance Improvement