Bizagi
116 Case Studies
Case Study: American HealthCare achieves faster benefit configuration and end-to-end visibility with Bizagi
A Bizagi Case Study
American HealthCare - Customer Case Study
The National Benefits Administration (NBA) team at Kaiser Permanente, which supports benefit configuration for millions of members, faced slow, error-prone annual product changes driven by manual handoffs across 20+ departments. Reliance on emails and spreadsheets created inconsistent sources of truth, poor traceability and frequent bottlenecks that delayed accurate, timely benefits delivery.
Working with Bizagi and implementation partner Innovelocity, NBA implemented an automated end-to-end workflow that centralized data and communications into a single source of truth. The solution enabled one-click message distribution, real-time updates and clear ownership across teams—reducing manual steps, speeding turnaround times, eliminating bottlenecks and improving the quality and timeliness of benefits while empowering staff to make informed priorities.
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American HealthCare
Varoojan Deronian
Director Business Process Management