Case Study: American Express Global Business Travel achieves rapid deployment and actionable travel-spend insights with Infor Birst

American Express Global Business Travel uses Infor Birst to create Premier Insights product

American Express Global Business Travel (GBT), the world’s largest business travel provider with 16,000 travel professionals in 140+ countries managing over $19 billion in corporate travel spend, needed to protect and grow market share by differentiating its services. GBT faced the challenge of proving the cost advantages of booking through its system versus personal cards, giving finance and department buyers actionable insight into employee spend and travel savings, and boosting sales win rates while shortening sales cycles.

GBT built the Premier Insights product on Infor Birst, deploying in six months instead of years with a legacy BI approach. The solution delivers 110+ metrics for peer benchmarking, travel-cost optimization, and employee behavior analysis, plus alerts and red flags for out-of-policy activity—helping clients maximize savings and enabling faster, more successful sales conversations.

American Express

Christophe Tcheng

Vice President of Core Products & Platform Architecture