Case Study: Exclusive Furniture achieves rapid lead growth (480 new leads), 2‑minute response time and 61% more website visits with Birdeye

Why Exclusive Furniture made the switch to Birdeye’s complete platform

Exclusive Furniture, a Houston furniture chain with seven locations, faced fragmented, hard-to-use tools that failed to capture web leads, automate tasks, or give location-level visibility for their small team. In February 2021 they turned to Birdeye and adopted its full Experience Marketing platform — including Reviews, Referrals, Interactions/Webchat, Mass Texting, Insights, Listings, and Benchmarking — to centralize customer engagement and streamline operations.

Birdeye deployed Webchat and Interactions (with Teams and a mobile app), Listings Management, automated review-response templates, Surveys, Referrals, Insights and Benchmarking to route leads, automate replies, and make feedback actionable. As a result, Exclusive Furniture cut lead response time to 2 minutes, captured 480 new leads and 2,100 messages in two months, rolled out 21 auto-response templates, and saw website visits up 61% and Google searches up 16% after three months using Birdeye.

Exclusive Furniture

Jeremy Belland

Website Developer