Case Study: Sutter Health scales reputation management across 4,000+ locations with Birdeye

Sutter Health boosts Google reviews 120% with Birdeye

Sutter Health, one of Northern California's largest not-for-profit health systems, faced significant challenges in managing its online reputation across more than 4,000 locations. After nearly a decade on a previous platform, their digital marketing team was hindered by slow support, a lack of AI capabilities, and a manual review process that could not scale. They needed a modern solution and turned to Birdeye for its reputation management platform.

By implementing Birdeye's unified AI platform, Sutter Health automated patient outreach and introduced a tiered review response system. The solution also included tools for managing business listings and analyzing patient sentiment. The measurable impact was substantial, including over 36,000 new reviews, a 120% increase in monthly reviews, and an average star rating that improved from 4.7 to 4.8. Birdeye's platform provided Sutter Health with a scalable, efficient system that transformed their reputation management without burdening their teams.

Sutter Health