Case Study: Sunburst Shutters maintains white-glove service and captures 1,400+ webchat leads with Birdeye

Sunburst Shutters uses Birdeye to provide high quality service through Webchat and business texting during challenging circumstances

Sunburst Shutters & Window Fashions, a multi-location shutter and window-dressing company with 35 locations and about 90 employees, needed to preserve its “white glove” customer experience while keeping staff and customers safe during COVID-19. To replace in-person touchpoints and improve digital lead capture, Sunburst Shutters & Window Fashions adopted Birdeye’s Listings, Reviews and Interactions products—particularly Webchat and business texting—to handle initial consultations and ongoing customer communication.

Birdeye’s turnkey Webchat and business texting solution let Sunburst Shutters conduct remote consultations, share and receive photos, schedule appointments, and respond asynchronously across all locations. The results were measurable: over 1,400 leads captured via Webchat, 2,500+ reviews with a 4.9 average star rating, and continued high-quality service with faster response times and simpler scheduling. Birdeye’s easy integration helped the company quickly scale the digital experience while maintaining safety and customer satisfaction.

Sunburst Shutters

Marisa Endy-Vanchieri

Director of Social Marketing