Case Study: Echo Wireless achieves 147 webchat leads and unified customer interactions with Birdeye

Seamless Customer Interaction, 147 Leads through Webchat

Echo Wireless, a fixed‑wireless Internet provider serving rural Texas and New Mexico, faced fragmented customer interactions with separate tech support, sales, and billing teams using different online channels. Seeking a single platform to simplify engagement, Echo Wireless chose BirdEye—using BirdEye Messenger and webchat—to unify messaging and streamline communications.

BirdEye deployed its dashboard, Messenger and webchat to consolidate texts, Facebook messages and site chats into one view, enabling a single cross‑trained online team (6am–10pm) to handle support, sales and billing. As a result, Echo Wireless generated 147 webchat leads in 4.5 months, amassed more than 250 reviews with an overall 4.4 rating, saw significantly more calls from Google and tracked sales increases of as much as 5x after onboarding—outcomes BirdEye helped deliver.

Echo Wireless

Brandy Mills

Operations Manager