Case Study: Coastal Ridge Real Estate achieves 7x more Google reviews and raises nationwide rating from 3.5 to 4.1 with Birdeye

Real-time Engagement Boosts Resident Acquisition

Coastal Ridge Real Estate, a property management company with 32 U.S. locations, needed to collect a high volume of resident feedback and improve online ratings to win new residents. They turned to BirdEye, using its review-generation and real-time engagement platform (including SMS review requests, sentiment pre‑qualification, and real-time alerts) to capture more reviews and respond quickly to issues.

BirdEye implemented automated SMS review requests that routed negative feedback privately to managers and directed satisfied residents to Google or Facebook. In under a year Coastal Ridge generated 7x more Google reviews and 2x more Facebook reviews, raised its nationwide rating from 3.5 to 4.1, improved customer service/experience from B+ to A, and routed 411 negative reviews to management for immediate resolution—boosting online reputation and resident acquisition.

Coastal Ridge