Case Study: O’Brien Auto Group boosts reviews and reputation with Birdeye

O’Brien Auto Group increases reviews by 770% with Birdeye

O’Brien Auto Group, a dealership group with 13 locations, wanted to improve its online reputation and customer experience to stand out from competitors. Their challenge was to efficiently gather customer feedback and manage their online presence across many locations. They turned to Birdeye, using its Reviews and Listings products, to address this.

Birdeye implemented automated review requests and an all-in-one dashboard for monitoring and responding to reviews. This solution allowed O’Brien Auto Group to systematically collect feedback and manage their reputation at scale. The results were significant: they generated over 55,000 new reviews, achieved a 4.5-star Google rating, and increased total reviews by 770%. Additionally, they recorded 2.2 million profile impressions and over 700,000 website visits, demonstrating substantial growth in online visibility and engagement.

O’Brien Auto Group