Case Study: New Horizons Computer Learning Centers achieves 10-minute average response time and faster lead engagement with Birdeye Inbox (Birdeye)

New Horizons Learning Center connects with customers and leads faster using text messaging and Birdeye Inbox

New Horizons Learning Center of South Florida, a leading IT and professional development training provider, struggled to reach students and prospects because they relied on email and phone while customers preferred texting. In November 2019 they chose Birdeye and its Unified Inbox (Birdeye Inbox) to provide a single, local-number texting solution that consolidated communications across multiple teams.

Birdeye implemented its Inbox to enable two-way SMS, team routing, shared conversation history, templates and mobile alerts so admissions, student services, career services and marketing could engage efficiently. As a result, New Horizons now averages a 10-minute response time, handled 8,000+ incoming messages and connected with about 6,000 leads in 12 months (roughly 500/month), improving engagement, collaboration and productivity.

New Horizons Computer Learning Centers

Charlene Talbot

Executive Director