Case Study: National Storage Affiliates boosts Google reviews and reputation management with Birdeye

National Storage Affiliates grows Google reviews from 41K to 256K with Birdeye

National Storage Affiliates Trust, a major self-storage REIT operating over 1,000 facilities, faced a significant challenge in managing its customer reputation at scale. With reviews and feedback pouring in across hundreds of local listings, the company had no centralized visibility or efficient way to respond, leaving leadership operating blind to customer sentiment. To solve this, they turned to Birdeye and its suite of AI products.

Birdeye implemented a full platform of AI agents to automate review requests, survey deployment, and response management. The solution provided centralized insights into customer trends and competitor performance. This partnership yielded substantial results for National Storage Affiliates, including a 522% increase in total reviews, from 41,000 to 256,000, and the capture of over 90,000 survey responses, dramatically improving their national reputation management.

National Storage Affiliates